Returns
CHAKRIIA BOHO ZEN JEWELRY
Product Return Request Policy
At Chakriia, we are committed to providing you with the highest level of customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free product return request policy. Please read the following guidelines regarding returns and exchanges:
1. Eligibility:
- Returns will only be accepted for items purchased directly from Chakriia online store.
- Custom-made or personalized jewelry may not be eligible for return unless there was an error on our part.
- Only unworn jewelry in its original condition and packaging will be considered for return.
2. Initiation of Return Request:
- To request a return, you must contact our customer support team within 30 calendar days of receiving the item(s).
- You can initiate a return request by emailing our dedicated customer support team at customerservice@chakriia.com or via the "Contact Us" page on our website.
- You may also initiate your return here.
- Please provide the order number, item(s) being returned, reason for the return, and any supporting documentation (images, videos, etc.) if necessary.
3. Return Shipping:
- Customers are responsible for the shipping costs associated with the return unless the item received was damaged or incorrect due to our error.
- We highly recommend using a trackable and insured shipping service when returning items, as we cannot be held responsible for any lost or damaged packages during transit.
4. Inspection and Approval:
- Once we receive your return, our team will inspect the item(s) and verify their condition.
- Returns will be approved if the item(s) are found to be in their original condition and packaging.
- If the return is not eligible for a refund, we will notify you with an explanation and offer alternative options.
5. Refund or Exchange:
- Upon approval of the return, you will be offered a refund in the original form of payment or an exchange for another product of equal value.
- Refunds will be processed within 5 business days of receiving the returned item(s).
- If you opt for an exchange, additional shipping charges may apply.
6. Non-Returnable Items:
- For hygiene purposes, earrings (including earrings sold as part of a set) cannot be returned unless they arrived damaged or defective.
Please note that our return policy is subject to periodic updates. Any changes made will be reflected on our website under the Return Policy section. It is your responsibility to review the policy before making a purchase or initiating a return.
We value your satisfaction and will strive to provide you with a seamless return experience. If you have any additional questions or concerns regarding our product return request policy, please feel free to reach out to our customer support team.
Thank you for choosing Chakriia. We appreciate your business!
Sincerely,
Chakriia Boho Zen Jewelry